Interim Head of Hard FM

Location: Anywhere (UK)

Type: Interim

Job Ref: SW1169

Closing Date: 13/04/2018

Job Description

Ref:                       SW1169

Role:                     Interim Head of Hard FM

Rate:                     TBC

Duration:              6 months

Based:                  Oxfordshire

Background to the Assignment

Due to issues on the delivery of FM services into our client, they are looking for an interim head of hard FM to help re-focus the business.

Role details:

•             Day to day management of hard services for the contract

•             Overseeing all budgetary aspects of the contract

•             Strong performance management experience & capability

•             Understanding of CAFM systems & associated IT driven processes & MI data bases

•             Management of SLA / KPI performance processes

•             Management and production of MI & Performance Trend analysis (Measure, Monitor,

                Manage & Proactively Influence)

•             Ability to review & challenge (if necessary) supply chain provided MI

•             Management of strategy & implementation of PPM and reactive maintenance for plant, equipment and building fabric. (Via in-house & supply chain)

•             Responsible for ensuring robust Asset Management Strategy is in place (plant, systems, equipment, and building fabric) Inclusive of rolling 5 year asset condition monitoring & replacement strategy

•             Strong supply chain management experience

•             Work closely with and advise in-house FM team

•             Ensuring that all statutory compliance and ISO standards for the contract are in place and adhered to

•             Driving innovation and best practice across the contract

•             Experience of process review, continuous improvement implementation, performance benchmarking & BPT

•             Management of all M&E related projects across the contract

•             Strong H&S focus (Ideally IOSH / NEBOSH qualified)

•             Strong commercial focus

•             Strong customer focus (Awareness of CRM strategy’s)

Personal requirements

•             Comprehensive hard services background with relevant engineering qualifications.

•             Proven experience across M&E maintenance and building services is important for the role as is strong P&L focus and team management capability

•             Comfortable leading internal & external contract performance review meetings & dealing with multiple stakeholders inclusive of senior KDM’s and Influencers

•             Multi-site experience covering a large geographical area would be an advantage inclusive of knowledge of delivering effective mobile maintenance solutions; equally a good understanding of productivity based labour loading and dynamic scheduling is required (in-house & supply chain management)

•             Experience of working in a multi-scope FM environment & knowledge of multi-skilling tradesmen & upskilling / multi-tasking soft services operatives would be an advantage

•             Experience of cultural & mind-set change would be an advantage inclusive of breaking down silo working / demarcation lines. Equally advantageous but not essential is an understanding of soft service provision (specifically cleaning, security & grounds maintenance)


If you believe this is you, are available and believe you can deliver what’s required, please send a full CV to  quoting reference SW1169